About Us
Integrated Quality Management System
Turkish Red Crescent is commitment to delivering national and international humanitarian aid services at the highest standards, guided globally recognized benchmarks and the EFQM excellence Model. Our Integrated Quality Management System ensures transparency, efficiency, and reliability across all operations. The primary ISO (International Organization for Standardization) certified management system standards we implement, alongside the EFQM Excellence Model, are as follows:
ISO 9001: Quality Management System
The ISO 9001 Quality Management System enables us to manage all our processes to international standards, focusing on continuous improvement. this framework allows us to consistently evaluate service quality and develop solutions that effectively meet stakeholder expectations, ensuring excellence in all our aid and services.
ISO 10002: Customer Satisfaction Management System
The ISO 10002 Customer Satisfaction Management System enables us to effectively manage feedback from donors, volunteers, and all stakeholders. By treating complaints as opportunities for growth, we resolve them transparently and promptly to maximize satisfaction.
ISO 14001: Environmental Management System
Guided by our commitment to environmental responsibility, we implement the ISO 14001 Environmental Management System. Our priorities include minimizing the environmental impact of our activities, conserving natural resources, and continuously enhancing our environmental performance to support for a sustainable future.
ISO 22301: Business Continuity Management System
The ISO 22301 Business Continuity Management System ensures uninterrupted service delivery during emergencies and disasters. By identifying potential threats, assessing risks, and developing robust plans, we maintain seamless operations even in crises. Our core mission is to remain prepared to assist those in need under all circumstances.
ISO 27001: Information Security Management System
The confidentiality, integrity, and availability of our information assets are paramount. The ISO 27001 Information Security Management System safeguards all data, from personal information to operational records, at the highest level. Through robust measures against cyber threats, we uphold the trust our stakeholders.
ISO 45001: Occupational Health and Safety Management System
The health and safety of our employees, volunteers, and beneficiaries are our top priorities. The ISO 45001 Occupational Health and Safety Management System enables us to proactively prevent workplace accidents and occupational illnesses while continuously enhancing a safe working environment.
EFQM Excellence Model: A Representation of Corporate Maturity
Beyond adhering to standards, the Turkish Red Crescent integrates the EFQM Excellence Model into its operations. This model provides a comprehensive framework, encompassing leadership, strategy, processes, and outcomes. The EFQM Excellence Model contributes to our organization by:
ISO 9001: Quality Management System
The ISO 9001 Quality Management System enables us to manage all our processes to international standards, focusing on continuous improvement. this framework allows us to consistently evaluate service quality and develop solutions that effectively meet stakeholder expectations, ensuring excellence in all our aid and services.
ISO 10002: Customer Satisfaction Management System
The ISO 10002 Customer Satisfaction Management System enables us to effectively manage feedback from donors, volunteers, and all stakeholders. By treating complaints as opportunities for growth, we resolve them transparently and promptly to maximize satisfaction.
ISO 14001: Environmental Management System
Guided by our commitment to environmental responsibility, we implement the ISO 14001 Environmental Management System. Our priorities include minimizing the environmental impact of our activities, conserving natural resources, and continuously enhancing our environmental performance to support for a sustainable future.
ISO 22301: Business Continuity Management System
The ISO 22301 Business Continuity Management System ensures uninterrupted service delivery during emergencies and disasters. By identifying potential threats, assessing risks, and developing robust plans, we maintain seamless operations even in crises. Our core mission is to remain prepared to assist those in need under all circumstances.
ISO 27001: Information Security Management System
The confidentiality, integrity, and availability of our information assets are paramount. The ISO 27001 Information Security Management System safeguards all data, from personal information to operational records, at the highest level. Through robust measures against cyber threats, we uphold the trust our stakeholders.
ISO 45001: Occupational Health and Safety Management System
The health and safety of our employees, volunteers, and beneficiaries are our top priorities. The ISO 45001 Occupational Health and Safety Management System enables us to proactively prevent workplace accidents and occupational illnesses while continuously enhancing a safe working environment.
EFQM Excellence Model: A Representation of Corporate Maturity
Beyond adhering to standards, the Turkish Red Crescent integrates the EFQM Excellence Model into its operations. This model provides a comprehensive framework, encompassing leadership, strategy, processes, and outcomes. The EFQM Excellence Model contributes to our organization by:
- Driving Sustainable Excellence: The model continuously encourages us to evaluate our own performance and strive for improvement. This enables us to achieve sustainable success and excellence goals in the long term.
- Prioritizing Stakeholders: It offers a comprehensive framework to understand and meet the expectations of all our stakeholders (donors, volunteers, employees, beneficiaries, society, etc.).
- Fostering Innovation and Adaptability: It supports our rapid adaptation to changing conditions and the development of innovative approaches, allowing us to provide more effective and efficient services.
- Focusing on Results: It allows us to measure and analyze progress toward our goals, thus utilizing our resources in the most efficient way.
- Empowering Employees: It provides a roadmap to maximize our employees' potential and support their continuous development.